Our Exchange Policy

We love our children's baby and toddler shoes and hope that you do as well. We have a great, no-nonsense exchange policy should you not be completely happy with your purchase.

IF YOU CHANGE YOUR MIND OR BOUGHT THE WRONG SIZE SHOE

Don't worry! While we can't refund your purchase, we are more than happy to exchange non monogrammed items for identically priced items provided that they are in an as-new condition and still in their original packaging by providing you with a store credit in the form of online gift card for the value of the shoes purchased.

First, please contact us via email at hello@kitandkate.com.au within 5 days of receiving your items to tell us what you would like to exchange your items. Don't forget to quote your order number to help us find your details.

Then, all you have to do is send the items back to us at our mailing address.

To help things move along smoothly, please include the original invoice that came with the shipment. Please note that the items to be exchanged (including all packaging and labels) must reach us within 14 days of receiving your order.

Upon receipt and inspection of your items, we will issue you an online gift card for the value of the shoes. 

We regret that we can't cover the cost of return shipping as we are a small business and cannot afford to absorb it. Thank you for being so understanding!

SOCKS & HAIRCLIPS

We are really sorry but due to hygiene reasons, we cannot exchange socks or hair clips. 

FAULTY ITEMS

We love our products and make them with the utmost care. As each and every one of our baby and toddler shoes are made by hand, there can sometimes be subtle differences between them (we think it adds character!).

However, should you find a major defect or problem with your purchase, please contact us at hello@kitandkate.com.au  within 5 days of receiving your products and we will do our best to make it right. Don’t forget to send us details of the fault, photos, your order number and your contact details.

REFUNDS

Unfortunately we can't offer refunds should you change your mind or purchase the wrong size. We can however in most cases we can offer a store credit for the value of the products purchased in the form of an online gift card. As with our exchange policy, all items must be in an as-new condition and still in their original packaging.

Hand made soft soled leather children's, toddler and baby shoes. Classic, stylish, loved by little feet